Customer Service

PT. Oriental Logistics Indonesia is seeking a dedicated and customer-oriented professional to join our team as a Customer Service. This role is responsible for ensuring excellent customer service and smooth coordination of import and export shipment operations.

• Serve as the primary point of contact for customers regarding import and export shipments.
• Handle customer inquiries, provide shipment updates, and ensure prompt resolution of issues or complaints
• Coordinate with internal departments, overseas agents, shipping lines, airlines, transport providers, and vendors to ensure smooth shipment execution
• Monitor shipment status from booking through final delivery and proactively communicate progress to customers
• Prepare, review, and maintain shipping documents and ensure their accuracy and completeness.
• Respond to customer requests for quotations and coordinate with the pricing team when necessary
• Ensure all customer requirements and service commitments are met in accordance with company standards
• Maintain accurate records of customer communications, shipment details, and operational activities
• Build and maintain strong relationships with customers by delivering professional, responsive, and high-quality service
• Support continuous process improvement initiatives to enhance operational efficiency and customer satisfaction
• Collaborate closely with the operations and documentation teams to ensure timely customs clearance and cargo movement
• Escalate critical operational issues and provide effective solutions to minimize delays and maintain service quality
• Source and negotiate competitive freight rates from shipping lines, airlines, overseas agents, co-loaders, and other logistics partners to secure the most cost-effective solutions for customers
• Obtain the best available rates and service options from agents and vendors while maintaining profitability and meeting customer requirements
• Prepare and submit accurate quotations to customers based on their shipping inquiries, ensuring competitive pricing and timely responses

• Bachelor’s Degree in any major related to the field
• Minimum of 3 years of experience as Customer Service / Pricing in a freight forwarding company
• Familiar with export/import processes, domestic logistics, and freight forwarding is advantageous
• Fluent in English, both spoken and written
• Able to learn quickly, with good communication and negotiation skills
• Nice personality, full of initiative, and good appearance
• Able to work with a team
• Willing to join ASAP