Guest Relation Officer (GRO)

PT EMPAT PILAR BOGA PERKASA PUTRA saat ini membutuhkan Guest Relation Officer (GRO)

• Greet and welcome guests upon arrival with a genuine smile and professional demeanor that reflects Indonesian warmth and hospitality.
• Efficiently manage daily guest reservations, inquiries, and special requests (such as dietary restrictions or private dining) via phone, email, or in-person.
• Provide personalized and attentive service to VIP guests and frequent diners, building long-term relationships and maintaining an accurate guest database.
• Act as a storyteller for the brand by providing detailed information about ASA Jakarta’s traditional concept, menu highlights, and seasonal specials.
• Carefully review arrival lists and coordinate with the service and kitchen teams to ensure smooth guest seating and a seamless dining experience.
• Address and resolve guest concerns or feedback promptly and politely, ensuring a positive "service recovery" before the guest departs.
• Actively promote the restaurant's latest promotions, upcoming events, and exclusive services to enhance the guest's overall experience.
• Maintain impeccable grooming standards that represent the elegant and professional brand image of ASA Jakarta.

• Minimum High School/Diploma (Hospitality background preferred)
• Good communication skills in English and Bahasa Indonesia
• Service-oriented, confident, and professional
• Willing to work in shifts, weekends, and public holidays
• Previous experience min 2 years in F&B or hospitality is an advantage