CUSTOMER SERVICE DOCUMENT EXPORT IMPORT

PT. SRTS (Silk Route Trade Services) Indonesia is currently looking for a Customer Service – Export Import Documentation to support and manage export and import shipment documentation and administrative processes.

• Handle and monitor shipments from customers' locations to their final destinations.
• Review and process import and export documents before and after shipment arrivals.
• Maintain accurate import and export administrative records.
• Ensure all import and export documents comply with applicable government regulations and requirements, including CEISA 4.0 and Bill of Lading (BL) checking.
• Coordinate and negotiate with shippers, consignees, agents, and customers.
• Handle and resolve customer inquiries, issues, and complaints.
• Provide administrative and operational support to the Sales Division

• Diploma or Bachelor's degree in Transportation, Logistics, or a related field.
• Fresh graduates are welcome to apply. Candidates from other educational backgrounds may also apply if they have relevant qualifications or experience.
• Good teamwork, interpersonal, negotiation, and communication skills.
• Good command of written and spoken English is preferred.
• Proficient in Microsoft Office applications.
• Knowledge of export-import procedures and freight forwarding is an advantage.
• Detail-oriented and able to work under pressure and handle multiple tasks.
• Responsible, motivated, and proactive.
• Able to work independently and as part of a team.
• Good attitude, meticulous, and hardworking.
• Preferably domiciled in Jakarta or West Jakarta.