English Customer Expert

As a Customer Expert (English), you will be responsible for delivering exceptional and integrated customer experiences across multiple communication channels, including voice, chat, email, and other digital platforms. This role plays a crucial part in ensuring that every customer interaction is handled professionally, efficiently, and consistently in line with the company’s quality standards.

You will support customers in English using a solution-oriented approach, ensuring their needs are met while creating a positive experience throughout every stage of the customer journey.

• Provide timely support to customers through available communication channels
• Identify and escalate priority issues through proper channels
• Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries
• Meet all key performance indicators set by the company and client
• Work with other team members in identifying better ways in providing better customer support

• Minimum education Diploma (D3) any major (Completed studies, not currently in the process of studying)
• Minimum GPA 2.75
• Excellent written and verbal communication skills in English
• Minimum EFSET Score C1 (will be tested on recruitment process)
• Fresh graduates are welcome
• Flexible for SHIFTING schedule and changes along with in
• Strong problem-solving skills and demonstrated multi-task capabilities
• Fast learner and independent to work
• Willing to placement in Jakarta