CS-DOC Export Import Staff

We are seeking a CS-DOC Export Import Staff / Customer Service – Freight Forwarding to join our team. This is a full-time, on-site position located in Tangerang. The role is responsible for handling daily operational activities related to customer service, documentation, and coordination for export and import shipments to ensure customer satisfaction and smooth logistics processes.

• Handle daily customer service activities for export and import operations (sea and air freight)
• Prepare, manage, and verify shipping and customs documentation
• Coordinate with internal teams, shipping lines, airlines, and customers regarding shipment status
• Provide timely updates and problem resolution for customer inquiries
• Monitor shipment schedules and ensure on-time delivery
• Maintain high standards of service quality and customer satisfaction

1. Bachelor Degree

2. Interpersonal Skills and Customer Support abilities

3. Experience in Customer Service at least 2–3 years of industry experience (sea freight, air freight, )

4. Fluent in spoken English (Mandatory)

5. Excellent communication and problem-solving skills

6. Ability to work well in a fast-paced environment