Villa Manager

The Villa Manager oversees all daily operations of our property in Kuta, Bali, to ensure seamless service delivery and high guest satisfaction. Key responsibilities include leading the hospitality team, managing guest relations, maintaining property standards, and controlling operational budgets

Revenue & Sales (Primary Focus)

• Own the full P&L and revenue performance (occupancy, ADR, RevPAR, and total revenue).
• Develop and execute dynamic pricing, yield management, and promotional strategies.
• Manage all distribution channels (OTAs, direct website, travel agents, corporates) with strong rate parity and channel mix optimisation.
• Build and grow direct booking revenue through targeted campaigns, partnerships, and repeat-guest programmes.
• Identify and convert new business opportunities (retreats, long-stay, events, corporate offsites, collaborations).
• Monitor competitor pricing and market trends; adjust strategy quickly to protect and grow market share.

Operations & Service Delivery

• Oversee all daily operations: housekeeping, maintenance, guest services, security, and villa presentation standards.
• Ensure every guest experiences personalised, warm, and professional service from arrival to departure.
• Maintain high standards of cleanliness, maintenance, and presentation across all 18 suites and common areas.
• Manage guest feedback, complaints, and recovery in a way that protects reputation and encourages positive reviews.
• Coordinate with central support (reservations, finance, marketing) while retaining strong on-property decision-making authority.

Team Leadership & Standards

• Lead, train, and develop a small on-site team to deliver consistent service excellence.
• Instill a revenue-aware culture — every team member understands how their actions impact occupancy and guest spend.
• Conduct regular performance reviews, shift briefings, and service standards training.
• Ensure compliance with local regulations, labour laws, and safety requirements.

Financial & Reporting

• Prepare and manage the annual budget; track and report monthly performance against targets.
• Control costs without compromising guest experience or villa condition.
• Provide clear, timely reporting to ownership on revenue, occupancy, guest satisfaction, and key issues.

• Minimum 5–7 years in hotel or villa management, with at least 2–3 years in a revenue or sales leadership role.
• Proven track record of growing revenue and improving guest satisfaction scores in boutique or luxury properties.
• Strong commercial acumen — comfortable with pricing strategy, channel management, and P&L responsibility.
• Excellent guest service instincts with the ability to personally handle VIP guests and service recovery.
• Hands-on leadership style — willing to be visible on the floor and lead by example.
• Good English and Indonesian communication skills (written and verbal).
• Experience with PMS systems, OTA extranets, and basic revenue management tools is essential.
• Bali-based or willing to relocate to Kuta area.