Leader Customer Service

We are looking for Leader Customer Service who have a strong passion, skills and experiences in customer relation and leadership, which can handle customer service operation in our branches.

1. Able to work with the team, motivate and help develop team members
2. Directly responsible for customer support staff development
3. Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
4. Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
5. Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support
6. Create and manage customer service team foster and daily schedule

1. Candidate must possess at least a Diploma, Bachelor's Degree, any field
2. Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
3. Have knowledge of customer handling & analytical skills
4. Willing to work with Shift Schedule
5. Have good leadership skills & motivation skills
6. Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments
7. Have knowledge of swimming education and any knowledge related to our industry