Customer Service Freight Forwarder

As a Customer Service Freight Forwarder, you will be responsible for managing customer inquiries, coordinating shipment operations, and ensuring a seamless shipping experience from booking to delivery.

Job Descriptions :

• Request rates from carriers, co-loaders, agents, and quote transport services to clients according to their inquiries and needs
• Communicate with all external and internal partners, as well as customers, to ensure smooth transport arrangements
• Build good relationships and communication with customers and all employees
• Manage shipping documents and ensure compliance with international regulations
• Track shipments and provide updates to customers and stakeholders
• Improve shipping processes for better efficiency and customer satisfaction
• Communicate effectively with customers, suppliers, and internal teams

Requirements :

• Bachelor’s Degree in any major related to the field
• Minimum of 3 years of experience as Customer Service / Pricing in a freight forwarding company
• Familiar with export/import processes, domestic logistics, and freight forwarding is advantageous
• Fluent in English, both spoken and written and Mandarin is a plus
• Able to learn quickly, with good communication and negotiation skills
• Nice personality, full of initiative, and good appearance
• Able to work with a team
• Willing to join ASAP