E-Commerce Marketplace Specialist (Store Management)

Managed daily operations of e-commerce stores across multiple marketplace platforms, including product listing optimization, inventory and order management, pricing updates, promotional campaign execution, and sales performance analysis. Monitored customer inquiries, ratings, and reviews, resolved complaints professionally to maintain high store performance, coordinated with warehouse and marketing teams to ensure smooth operations, tracked competitor activities and marketplace trends, and prepared regular reports to improve sales growth, customer satisfaction, and overall marketplace performance.

• Manage and maintain product listings across e-commerce platforms such as Shopee, TikTok Shop, Tokopedia, and other relevant marketplaces.
• Upload, update, and optimize product information, including descriptions, images, pricing, and inventory status.
• Monitor stock availability and coordinate closely with warehouse and production teams to ensure inventory accuracy.
• Plan, execute, and evaluate online promotional activities, including flash sales, vouchers, bundles, and seasonal campaigns.
• Manage and optimize advertising campaigns across digital platforms, including TikTok Ads, Meta Ads (Facebook & Instagram), Google Ads, and marketplace advertising tools.
• Collaborate with influencers, affiliates, and content creators to increase brand awareness, traffic, and sales performance.
• Monitor store performance metrics, including sales, conversion rate, traffic, and customer engagement.
• Analyze sales data and prepare regular performance reports with actionable insights and recommendations.
• Conduct competitor analysis and market research to identify trends, opportunities, and strategies for business growth.
• Work closely with Marketing, Content, Live Streaming, Customer Service, and Warehouse teams to achieve sales targets and operational excellence.

• Bachelor's Degree in Marketing, Business Administration, E-Commerce, Digital Marketing, or a related field.
• Minimum 2 years of experience in E-Commerce Operations, Marketplace Management, or Digital Marketing.
• Strong understanding of major e-commerce platforms such as Shopee, TikTok Shop, Tokopedia, Lazada, and their seller tools.
• Hands-on experience managing digital advertising campaigns (TikTok Ads, Meta Ads, Google Ads, or Marketplace Ads).
• Familiarity with affiliate marketing, influencer collaboration, and online campaign management.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Proficient in Microsoft Excel / Google Sheets for reporting and data analysis.
• Excellent communication and interpersonal skills in both Bahasa Indonesia and English.
• Highly organized, detail-oriented, proactive, and able to work in a fast-paced environment.
• Able to work under pressure, manage multiple projects, and meet deadlines.
• Willing to work Monday to Saturday and be based in West Jakarta.