Customer Expert ( English Speaker )

We are looking for a highly skilled and dynamic Customer Service Agent to join our team in Yogyakarta! If you have excellent English skills, love solving problems, and are ready to thrive in a fast-paced logistics environment, this is for you.

• Handle Inquiries: Process cross-border last-mile logistics inquiries (delivery status, delays, losses, or damage) via phone, WhatsApp, email, and other communication channels.
• System Updates: Use the internal business system to update work order statuses in real-time to ensure information traceability.
• Customer Care: Empathize with and soothe customers' emotions effectively to prevent escalation into high-risk complaints.
• Team Collaboration: Participate in daily pre-shift meetings, training sessions, and quality reviews.

• Excellent command of English (minimum C1 level preferred)
• College degree or above. Having over 1 year of experience in e-commerce, logistics, or customer service is a big plus!
• Fresh graduate are Welcome!
• Proficient in MS Excel, online chat tools, and call systems.
• Willing to work night shift schedules (9 PM – 9 AM)
• Ready to onboard IMMEDIATELY