Guest Relations

Omma Dayclub Bali is seeking a Guest Relation professional to support front-of-house operations by ensuring a smooth guest arrival experience. This role involves coordinating with reservations, F&B, and operational teams to manage guest flow from arrival until seating, in line with venue service standards.

• Welcome guests in accordance with hospitality service standards and company procedures
• Escort and seat guests based on reservation data and venue layout
• Manage guest waiting lists and update seating status in real time
• Coordinate with reservation, F&B, operations, and security teams regarding guest arrivals
• Provide accurate information related to events, promotions, and venue facilities
• Handle guest inquiries and document complaints for escalation following internal procedures
• Ensure front desk and guest reception areas are prepared and operational
• Record basic guest flow and arrival data for operational purposes

• Minimum Diploma(D1/D2/D3) education or equivalent
• Experience in hospitality, F&B, or guest service is an advantage
• Clear and structured verbal communication skills
• Basic to intermediate English proficiency for guest interaction
• Ability to use reservation systems or manual/digital guest tracking tools
• Understanding of guest service flow in restaurant, beach club, or dayclub environments
• Willing to work under a contract system and be placed in Gianyar, Bali
• Open to candidates with 1–2 years of experience or fresh graduates