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Customer Support

PT Ramai Teknologi Indonesia
Lokasi
Tangerang
Tipe Pekerjaan
Full Time
Level Pekerjaan
Staff / Officer
Kategori
Customer Relation
Pendidikan
Diploma/D1/D2/D3Sarjana / S1
Gaji
Rp 2.5 - 3.5 Juta

URU is looking for a Customer Support Specialist to join our growing team!

As a Customer Support Specialist, you will be on the front lines of our customer experience—responsible for answering inquiries, resolving complaints, and ensuring every customer receives friendly and helpful support.

Tanggung Jawab Pekerjaan :

  • Respond to customer.
  • Handle customer complaints with professionalism and empathy
  • Provide effective solutions and follow up to ensure customer satisfaction.
  • Collaborate with internal teams to resolve complex issues.
  • Maintain a positive, patient, and service-oriented attitude at all times.

Kualifikasi Pekerjaan :

  • Fluent in English (spoken and written)
  • Excellent communication and interpersonal skills
  • Patient, empathetic, and solution-oriented
  • Familiar with customer service tools (email, chat apps, CRM) is a plus
  • Willing to work in shifts

Keahlian yang dibutuhkan :

Problem Solving
Ecommerce
Persuasi
Customer Service, Customer Support, Customer Acquisition, CRM, and all things Customer Oriented.

Benefit Pekerjaan :

Supportive and inclusive work environment Opportunity to grow with a fast-moving company Full onboarding and training provided Competitive salary
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