Telesales Team Leader PT.Home Credit Indonesia

Level Pekerjaan :
Industri :
Pendidikan :
Tipe Pekerjaan :

Closing Date: April 19, 2018

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.

Home Credit Indonesia was established in 2012. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 7,500 employees and our planning to have in the region of 14,000+ colleagues by the end of 2018.

We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.

Tanggung Jawab Pekerjaan :

Assist CRM Telesales manager to monitor team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target.
Maintain service levels and KPIs for all processes in Telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance.
Prepare daily / weekly and ad-hoc reports and ensure the accuracy and punctuality of report submission.
Work with CRM Telesales Manager to monitor, coach and manage team’s performance by setting clear objectives and develop them so that they can fulfill their target and support their team target.
Identify talent and provide inputs for team’s training and development programs to ensure every team member have the skill needed to excel at their job

Syarat Pengalaman :
Min.1 Th Experiences Team leader telemarketing
Keahlian :

Menguasai microsoft Office
mampu mengoperasikan komputer

Kualifikasi :

Bachelor’s degree in any field; at least 2 years working experience as Team Leader in Telesales or Customer Service from Banking/Finance industries with experience in leading big team.
Track record of building excellent service level, KPI’s and thresholds.
Proven track record to lead and direct the telesales team to make high sales and to obtain excellent records in call quality and sales delivery.
Able to directs / dealing customers over the phone for the telesales team as they contact customers via the telephone to make sales transactions and support field sales.
Excellent monitoring call time, call quality, and revenue targets.
Strong to built and lasting relationships with customer over the phone in order for them to not only make one time purchase, but continuous purchase as this increases company sales.
Fluent communication in English , verbal & written.
Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment.
Well versed skill(s) in Microsoft Office ( Word, Excel, Power Point ) & Powerpoint is a must.
Excellent & effective English communication skills.
Willing to work in shift time 07.00 – 02.00 PM and 02.00 -21.00 PM.
Preferably Supervisor / Coordinators specializing in Sales – Telesales/Telemarketing or equivalent.
Full-Time position(s) available.

Insentif :

Bonus performance

Profile Perusahaan

Deskripsi Perusahaan

Home Credit Group adalah penyedia layanan pembiayaan konsumen global yang terkemuka dan memiliki pangsa pasar yang kuat di seluruh Eropa, Asia, dan Amerika. Kami berfokus untuk menyediakan pembiayaan yang terjangkau, fleksibel, mudah dan nyaman bagi pelanggan melalui sistem pemrosesan pembiayaan kami yang canggih. Sejalan dengan rencana pertumbuhan strategis kami, Home Credit meluncurkan kegiatan usaha di Indonesia pada tahun 2013. Perjalanan kami di Indonesia dimulai di daerah Jakarta dan bertujuan untuk berkembang ke daerah lainnya di Indonesia. Saat ini kami di luar Jabodetabek kami sudah beroperasi di kota-kota besar Pulau Jawa, Sumatra, Kalimantan, Sulawesi. Kota-kota lainnya akan segera menyusul.

Kami menawarkan jasa pembiayaan konsumen langsung di toko (pembiayaan langsung non-tunai di gerai-gerai ritel) bagi pelanggan berkualifikasi yang ingin membeli barang-barang konsumsi tahan lama seperti perangkat rumah tangga, elektronik, ponsel dan perabot. Seiring diperluasnya jaringan distribusi kami, penawaran produk kami juga akan bertambah. Indonesia adalah salah satu negara yang paling menjanjikan dengan pertumbuhan tercepat yang memiliki populasi terbesar keempat di dunia. Indonesia menawarkan kesempatan bisnis yang luar biasa bagi Home Credit dan merupakan tambahan yang penting bagi portofolio global Home Credit.