Supervisor Front Office Grand Vilia Hotel, Tual

Level Pekerjaan :
Pendidikan :
Tipe Pekerjaan :

Managing and training the concierge, night auditor and team of receptionists.

Tanggung Jawab Pekerjaan :

Main Responsibilities :
• Managing and training the concierge, night auditor and team of receptionists
• Supervise and ensuring the front desk provides a professional and friendly service for customers
• Dealing with customers, including handling complaints when they come to the desk
• Supervise daily shift process, ensuring all team members adhere to standard operating procedure
• Crosscheck all billing instructions are correctly updated
• Ensure Front Office log book is always updated and actioned upon
• Reporting suspicious activity to security & General Manager
• Arranging staff scheduling
• Liaising with other departments
• To perform any other duties as assigned by General Manager due to business demand
• The Front Office is the area of the hotel where guests form their first and last impressions of the hotel – this makes it really important for the Front Office Supervisor to work hard to create a pleasant experience for guests to ensure their return.

General Responsibility :
• To attend all training session and meeting as requested
• To work properly as Grand Vilia Hotel SOP and policies

Syarat Pengalaman :
Pengalaman minimal 2 Tahun sebagai Front Office Supervisor
Keahlian :

Menguasai Program Hotel (PMS), Menguasai Bahasa Inggris

Kualifikasi :

Pria/Wanita, usia Maksimal 30 Tahun

Profile Perusahaan

Deskripsi Perusahaan

Grand Vilia is located in Langgur, Kei Kecil. Whether you are planning an event or other special occasions, Grand Vilia Hotel is a great choice with a large and well-equipped function room to suit your requirements.
Free Wi-fi is available in all rooms and public area to help our guest stay connected with family and friends.
The Grand Vilia hotel, renovated in mid-2016, has 3 Spacious Meeting room, 4 spacious suites that feature living room, sleeper sofas, and roomy bathrooms. Value-added amenities include free hot breakfast, free airport transfer, outdoor swimming pool, poolside restaurant & rooftop cafe and bar.