Lowongan Kerja Client Relation Manager PT. AA International Indonesia
a Third Party Administrator company whose vision-mission develops in Indonesia, requires skilled workforce and is ready to accept challenges.
Tanggung Jawab Pekerjaan :
• Providing help and advice to customers using your organisation’s products or services
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
• Issuing refunds or compensation to customers
Syarat Pengalaman :
• Must be able to use analytical skills to complete database research, forecasting, trending, and analysis of business metrics required.
• Self motivated, energetic and positive individual with the ability and commitment to develop strong personal relationships.
• Ability to work independently as well as a member of a team.
• Results driven and goal oriented person.
• Degree from a leading University. Doctoral or Pharmacy is priorited.
• Experienced as Client Relation Manager in Hospital/Health/Insurance Industry Minimum 7 years experience.
• Ability to understand, comprehend, dissect and consult the customers on the proper use and services.
• Must have 4 plus years of leadership experience required.
• Must have strong interpersonal skills working with both internal and external customers required.
• Have deep experience in managing group health business/employee benefit and dealing with direct or Intermediary based clients.
Salary + Bonus