Zettagrid Indonesia is currently hiring for Cloud Engineer as part of Customer Success Team who will add value to our currently growing team.
In this position you will providing support to our customers use of cloud platforms including in private, public and hybrid deployments. Some of the primary responsibilities of this role would including owning, tracking and resolving VMware related incidents and requests, fulfilling requests and resolving incidents on a daily basis to ensure service and performance related issues are identified and resolved, responding to VMware alerts and escalation as well as to work with implementations to transition on-boarded customers.
Tanggung Jawab Pekerjaan :
Responsible for maintaining servers in data centers in multiple time zones.
Responsible for monitoring and efficiently resolving Cloud Services client requests, incidents, and problem management across multiple technology platforms.
Collaborate closely with other operations teams and architecture to efficiently resolve service incidents, ensuring service availability levels are met.
Syarat Pengalaman :
One plus year experience in working with hypervisors (VMware preferred).
One plus year experience in working with server hardware
Basic understanding of networking concepts (VLAN’s, firewalls, routing, etc)
Basic understanding of storage concepts (RAID, SAN/NAS, etc.)
Basic understanding of the Linux and Windows operating systems
High level of attention to detail and ability to own issues/projects and see them through to completion.
Good client management skills including written and verbal communication. The ability to communicate complex issues and ideas to a variety of audiences.
Ability to work in a collaborative team environment but also execute on project tasks individually.
Ability to participate in on-call and off hours’ responsibilities.
All are welcome.