Posted Date: Desember 22, 2019 Updated: Maret 26, 2020
Status: Closed

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Tanggung Jawab Pekerjaan :

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP cu

Syarat Pengalaman :
pengalaman sebagai front desk agent di perhotelan
Keahlian :

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills

Kualifikasi :

pria/wanita
sekolah perhotelan
minimal training sebagai front desk agen

Profile Perusahaan

Deskripsi Perusahaan

Perusahaan kami terdiri dari hotel, karaoke dan mall, dan kami sebuah perusahaan yang sedang berkembang pesat dan sedang membutuhkan kandidat karyawan yang berpengalaman dibidangnya masing-masing.