Lowongan Kerja Customer Service SIRCLO, Tangerang
Serves customers by providing product and service information; resolving product and service problems.
Tanggung Jawab Pekerjaan :
1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintains customer records by updating account information.
4. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Syarat Pengalaman :
1. Solving Problems
2. Good Communication Skills
3. Good Attitude
1. Proven customer service experience min. 1 year.
2. Familiar in handling live chat.
3. Familiar with marketplace.
4. Able to adapt/respond to different types of characters.
5. Able to multi-task, prioritize and manage time effectively.
6. Willing to work in shifting.
7. Minimum SMA/SMK from any majors.