Collections Specialist DotC

Level Pekerjaan :
Pendidikan :
Tipe Pekerjaan :

Raja Uang, seeks a Collections Specialist to engage in consumer collections of overdue accounts. Primary responsibility will be reaching out to customers to collect payment for accounts that are overdue. Team members will also have opportunity to provide feedback as the voice of the customer that will create impactful change to the company’s services.

Tanggung Jawab Pekerjaan :

What will you be doing?
1. Call customers with overdue accounts
2. Understand and explain benefits of repayment and credit history to customers
3. Correct customer misunderstandings on product policies and terms
4. Diffuse tension from bad customer experiences with the application
5. Set up payment plans and follow-up schedule
6. Establish and maintain caring relationships with customers determine reasons for nonpayment and engage in negotiations to bridge business and customer needs
7. Educate customers on consequences for late payments
8. Escalate difficult or unusual cases to Team Lead
9. Escalate and document problems with customer identification information
10. Provide feedback on reasons for default to Team Lead
11. Champion the voice of the customer to Team Lead by providing input on product and user experience

Syarat Pengalaman :
Keahlian :

MS office

Kualifikasi :

1. Graduate of any 4 year course, have collections experience is a plus
2. Strong problem-solving, negotiation, and conflict resolution skills
3. Fast at typing and working with modern, digital technology
4. Excellent communication skills, both verbally and in writing
5. Willingness to work a flexible and variable schedule
6. Patient and able to handle customer complaints or misunderstandings
7. Strong work ethic, punctual, accountable, and team player
8. Quick learner, creative, intellectually curious and unafraid to ask questions
9. Able to multi-task and work on multiple projects simultaneously
10. Readily accepts feedback and incorporates changes into behavior
11. Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company

Profile Perusahaan

Deskripsi Perusahaan

DotC United Group creates and architects internet platforms to simplify globalization complexities. Our mission is to connect users from different countries and better their lives with state-of-the-art technologies.